Nelson House Policies

1. Risk/Liability
By renting this property, you are assuming all risks and liabilities for any damage done to person or property, agents, employees, or visitors occasioned by the present or future condition of the premises, both latent and manifest. We will not be responsible for accidents or injuries to guests or loss of money or valuables of any kind. We strongly recommend you insure yourself, every member of your party, your luggage and your party’s luggage, cash, valuables, etc. by a comprehensive travel insurance.

2. Payments
Your payment is due upon booking, unless arranged in advance with the manager. Non-payment of rent is considered a cancellation and subject to cancellation policy. We accept credit cards and e-checks through Homeaway/VRBO’s online payment processing system.

3. Breakdowns
The houses are in very good condition, however we do not explicitly guarantee heat/ac units, televisions, electronics, or appliances. We will absolutely do our best to make repairs as soon as possible after being notified of the problem. No refund or rate adjustment will be made for breakdowns.

4. Please call to report any problems immediately. (512) 703-0334

5. Locked Out
If you become locked out of the unit, call (512) 703-0334. No refund or rate adjustment will be made for locking yourself out.

6. Linen Care
Linens are furnished and are not permitted to be removed from the house. We ask that you please remind all of your guests not to remove makeup or wipe up large stains, shine shoes etc with our white towels. We provide makeup wipes as well as black makeup washcloths and ask that you use them. Replacement of lost or damaged or stained linens will be the responsibility of renter and deducted from your security deposit. No linens will be exchanged during your stay but if you require more frequent or additional linen changes it will be possible to organize in advance at extra charges.

7. Maximum Guests
The total number occupying the property cannot exceed six. All guests must be listed on the rental agreement. There are no exceptions.

8. Children and Pets
We do not allow children under the age of 12 or pets.

9. Smoking
The property is non-smoking. Evidence of smoking in the houses will cause forfeiture of the entire payment, immediate eviction, and cleaning/abatement charges. If smoking outside, please dispose of butts properly. Thanks!

10. Parties
This is a family-oriented property. No house parties are allowed. Violation of this rule will cause forfeiture of the entire rent, including an additional fee equal to 1 days rent, and immediate tenant eviction.

11. Age Minimums
Generally, we do not rent to groups of young people under the age of 25. No sororities, fraternities, school, or civic groups are allowed.

12. Property Care
We reserve the right to keep deposits and/or rental payment, refuse a rental, apply charges, and discontinue occupancy if the terms of agreement are not met or if (in our judgment) your occupancy of the unit is detrimental to the property. The property may not be used for any unlawful purpose.

13. Long term rentals (over 2 weeks) can included a bi-weekly cleaning service. The housekeeping assistance will be exclusively performed by our own team, during the afternoon between 2pm and 6pm for your morning comfort. Our team is trustworthy, specially trained and organized as best as possible for your convenience.

14. Washer and Dryer
There is a washer and dryer in the basement of the main house that can be made available. If you plan to use them, please let one of us know so we can give the tenant a heads up. For health and allergy reasons, we do not provide detergent for washing machine.

15. Entry
We reserve the right to enter the premises at any time for the purpose of inspection, repair, or management.

16. Changes/Cancellations
If you cancel or change occupancy dates on a house, prior notice must be given as follows: 60 days (100% refund); 30 days (50% refund). Failure to give proper notice will result in forfeiture of rent, unless the unit is re-­booked for the same rental period. Note: During special events ie. ACL , SXSW, Formula 1 etc.  NO REFUNDS will be given unless the house is re-booked.

Cancellation or Early Departure: There are NO REFUNDS for cancellation or early departures except as provided herein:  If a Guest requests a cancellation for an early departure we will make a our best effort to re-rent the property but there are no guarantees.  If we are able to successfully re-rent the reserved period, we will refund the remaining rental payment less a $100 servicing fee. Renter assumes responsibility for acquiring or not acquiring Trip Cancellation Insurance. Trip cancellation insurance is purchased through a third party of your choosing. Policies vary company to company and can cover for weather (*please make sure the policy covers for “Hurricanes” in Florida), illness, accidents, death, required to work etc. depending on the amount of coverage you choose. 

17. Parking
All guests should park on the street. Please don’t park in the driveway, as that is reserved for the main house. Keep your  windows up and doors locked, as we are not responsible for things stolen out of unlocked cars.

19. Check In/Out
Check in time is 4:00 pm or later; Check out time is 11:00 am or earlier. Please respect the check-in & check-out times. Prior arrangements must be made for early or late check out. Exceeding check-out times without notifying us in advance can result in an extra $50 charge. Thank you!